Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when using our services:

• Personal Information: Name, phone number, email address, and residential/office address for service delivery
• Vehicle Information: Vehicle make, model, color, and license plate number
• Service History: Records of services availed, preferences, and feedback
• Communication Data: WhatsApp messages, call records, and email correspondence related to bookings
• Payment Information: Transaction records (we do not store complete credit/debit card details)

2. How We Use Your Information

We use the collected information for the following purposes:

• To schedule and provide our car wash services at your location
• To communicate with you about bookings, confirmations, and updates
• To send promotional offers and service reminders (with your consent)
• To improve our services based on your feedback
• To maintain service records and handle customer support inquiries
• To process payments and maintain transaction records
• To comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Delivery: With our service technicians who need access to your location and vehicle details
• Payment Processing: With secure payment gateway providers
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Secure communication channels (HTTPS, encrypted messaging)
• Access controls limiting data access to authorized personnel
• Regular security assessments and updates
• Secure storage of digital records

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a portable format

To exercise any of these rights, please contact us using the information provided below.

6. Cookies and Tracking

Our website may use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website performance and user experience

You can control cookies through your browser settings. Disabling cookies may affect certain website functionalities.

7. Third-Party Services

Our website and services may contain links to third-party websites or use third-party services such as:

• WhatsApp for customer communication
• Google Analytics for website analytics
• Payment gateways for transaction processing

These third parties have their own privacy policies. We encourage you to review their policies before using their services.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this page
• Sending notification via WhatsApp or email for significant changes

Your continued use of our services after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: